Customers - FAQ - IT guru

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For reasons of better readability, the simultaneous use of the language forms male, female (m/f) is dispensed with. All personal names apply equally to all genders.

Description / explanation:

Customers (= includes business customers / companies and private customers)

partner (= EDP-GURU partner companies that sell directly to customers in their own corporate name)

IT guru customer (= direct customer-contract is concluded between the company "EDV-Guru" and customers)

Partner customers (= Customer contract comes about between partner and the customer)

What or who is the IT guru / definition

The IT guru is a hybrid Saas, a marketplace (similar to the well -known marketplace "Amazon") merged with a database indexed search engine (similar to the well -known search engine "Google"). In addition, the platform offers many other functionalities (such as the "Swiss pocket knife")) For customers and partners.

How does the contract between customers and partners come about / contractual partner

The purchase contract is concluded between you as a customer and our partners. The IT guru conveys the sale. Therefore, the respective partner is responsible for the fulfillment of the contract (except for services and products delivered directly by the EDP-Guru). For you as a customer, it is always transparently visible which partner is bought from.

Functions for customers / "know-how"

The IT guru is via browser and as an app (IOS and Android) available

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Imitates personal advice - 24/7 personal online video advice (translation of all videos - Half -automatically using AI Digital Human Generator - The human avatar adapts to the ethnic background, available in 18 other languages, the starting language is German - a total of 19 languages) This creates its own advisory matrix (this is in consistent expansion, and is located at the moment still under construction)
It is a multi-stage question answer logic and leads to the services and products they are looking for, and should therefore round off personal advice.

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Chatbot (Languages: German, English, Italian, French, Mongolian)
including connection to the new available AI (artificial intelligence)
Chatt (Available languages: German, English, Italian, French, Spanish, Chinese)

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fully automatic integrated translation of all texts in 18 more Languages, The starting language is German (19 total)

fully automatic location detection - The prices adapt to the respective location fully automatically (currency conversion) and are displayed in the respective currency of the country

Interactive guide - digital manual (currently only available in German)

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Intelligent database indexed search engine (Multilingual, 19 languages)

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Catalog function (15 categories)

Company sizes, industry, location filters (These are later in front of industry landing pages)

Desired list (Favorite marking)

Combi package
Here, customers can find various meaningfully combined services or product bundles. These can be offered together by one or more combined partners.

Payment options for customers
(with security standards and potential fraud analysis) at banking level

Customer reviews + After-Sales Automations
Software is used here for your own customer loyalty, this collects fully automatic product reviews with photos and videos from customers. Your opinion is important to us!

Clear legal labeling of the respective provider (Provider / Vendor)

fully automatic recurring payment option (possible at freely definable intervals, such as: daily, weekly, monthly, quarterly, every six months, annually)

Gift vouchers (including optional photo & video message possible for the recipient)

Customer & partner - backend panel (Surface to be able to access different administrative surfaces)

Service -oriented display of information and advisory content - Is As a rule, there is rather extensive, so there are incoming and fold-out menus in an outstanding consciously chosen color, the first point always contains several additional so-called "tab" rider- (Figure 18). Figure 19 shows the closed view. Figure 20 shows a standardized content that the partners by "day" Word can display fully automatically in your product

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Roadmap - functions for customers / "know -how" in pipeline 

Interactive guide (further expand for 18 other languages)

Speed ​​improvement of the website

Further optical improvements on the website


Customer needs / problem

An immediate Problem for customersthat need IT services is fundamental necessary offer request as well as the comparison of this. Manual expenses, lack of understanding of one's own needs and lack of specialist knowledge, as well as time -related advice and payment make the solution process difficult.
In detail, there are several reasons why it can be difficult for customers to obtain offers from companies. One of them is the lack of transparency in terms of prices and services.
A study by the University of Augsburg (Götz, 2015) has shown that many companies are not willing to name concrete prices or performance details before a contract has been concluded. This can be too Conscientacy and confusion with customersthat find it difficult to compare offers from various companies.

Another reason is that many companies Request a high number of offersbefore you make a decision. A study by the University of Southern California (Kahn & Byosiere, 2011) has shown that customers often obtain several offers from companies to ensure, that you get the best price. However, this can be time -consuming and tedious and can lead to customers being heard.

A third reason is that customers often have difficulty To understand offers from companies, since these are often written in technical jargon and technical details. A study by the Harvard Business Review (HBR, 2014) has shown that many customers have difficulties, to understand the offers they receive and that this often leads to misunderstandings and wrong decisions.

Overall, there are many reasons why it can be difficult for customers to obtain offers from companies. This includes a lack of transparency, time expenditure, advice often only personally and limited in time, and ongoing payments are often only possible by manual process on the part of the customer, as well as difficulties in understanding offers.
Companies should strive to make their offers clearly and understandable and to ensure,
that you contain all relevant information to enable customers to make an informed decision.


Götz, O. (2015). Transparency in the price and performance of service companies. University of Augsburg

Kahn, B. E., & Byosiere, P. (2011). A Meta-Analytic Examination of the Antecedents and Consequences of Requesting and Receiving Social Support. Journal of Applied Psychology, 96

Customer solution-IT guru / solution

The core of the idea is one New innovative platform (the Available over 2 paths is / 1: as a website -domain / 2: as App in the Apple and Android Store) to provide customers.

The target group encompasses as a customer B2B & B2C What solutions In the IT industry or. sometimes also "suppliers" of the IT industry (A logical example of this is a photographer, for a website you need professional pictures).

The platform also delivers Information and advice on free tools and practical applications.

Charity / joint actions with partners

The IT-GURU supports, in Austria and other countries